Coronavirus Safety & FAQ

Page updated 18th March 2020

What are we Doing?

We have put in place some additional measures to help safeguard our patients, visitors, and our caring team from exposure to the Coronavirus COVID-19.

Our Team & Practice

> Continue with our high level of general Infection Control

> Ensure we have enough dental supplies – including masks, gloves, sanitisers

> Team members who are experiencing any cold & flu symptoms to stay away from the clinic, and follow the relevant medical advice

> Daily review of relevant advice from the Australian Dental Association, NSW Health, and the Australian Government Department of Health

Before Patients Attend Our Clinic

> Screening before patients attend our clinic via SMS & Email

> Postpone appointment if necessary

> We are checking for: 1. Confirmed cases of Coronavirus; 2. Exposure to a confirmed case of Coronavirus; 3. Overseas travel; 4. Cold & Flu symptoms (regardless of how mild)

When Patients & Visitors Attend Our Clinic

> Screening when patients & visitors attend our clinic

> We are checking for: 1. Confirmed cases of Coronavirus; 2. Exposure to a confirmed case of Coronavirus; 3. Overseas travel; 4. Cold & Flu symptoms (regardless of how mild)

> Before treatment patients will be provided a specific mouth rinse to use on the spot

Frequently Asked Questions (FAQ)

Q. What do I do if I’m ‘self-isolating’ and require urgent dental treatment?

A. Depending on your situation we can organise a phone appointment to discuss your concern with one of our experienced & caring dentists. If it is determined that you require Emergency  Treatment – we are currently advised that you will need to contact either the Australian Government Department of Health Coronavirus health information line on 1800-020-080 OR NSW Health on 1300-066-055. If you are currently a patient here at Eve Dental, with your permission we can liase with the Emergency Dentist to provide them your dental history.

Q. What do I do if have a confirmed Coronavirus infection and require urgent dental treatment?

A. A person confirmed to be infected will likely be admitted to hospital. You will be triaged and if necessary, treated by the hospital dentist or maxillofacial surgeon. The provision of dental treatments necessitates the need for airborne transmission-based precautions, which cannot be safely provided in general dental practice due to the need for a negative pressure room. If you are currently a patient here at Eve Dental, with your permission we can liase with the Emergency Dentist to provide them your dental history.